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What does "no matching agent" mean?
What does "no matching agent" mean?

Error when scheduling a pickup

Updated over 7 years ago

Did you receive a "no matching agent found" error message when placing an order? Don't fret, we do offer service in your area it just means the pickup and dropoff times selected can't be fulfilled by one of our agents. 

Just try to adjust the times to be the same times different pickup and dropoff days, so we have enough time to clean your clothes.

Example:
If you select a pickup of Thursday 8-10pm and dropoff of Friday 8-10am it doesn't leave us enough time to clean your items. Try changing your times to pickup of Thursday 8-10pm and dropoff of Friday 8-10pm.    

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